Refund Policy

At BYM Digital, we are committed to delivering high-quality digital marketing and automation services. We understand that sometimes things may not go as planned. This refund policy outlines the terms under which refunds may be issued.

1. Eligibility for Refund

Refund requests are considered under the following conditions:

• The refund is requested within 7 days of the initial payment.
• No substantial work has been delivered or commenced on the project.
• There is a documented failure on our part to deliver agreed-upon deliverables.
• Duplicate payments made by error.

2. Non-Refundable Services

The following services and scenarios are not eligible for refunds:

• Services that have been fully delivered and accepted by the client.
• Third-party costs such as ad spend (Google Ads, Facebook Ads), domain registrations, hosting fees, and software subscriptions.
• Custom development work that has been completed or is substantially in progress.
• Monthly subscription fees after the billing cycle has started.
• Setup fees for WhatsApp Business API or CRM configurations already completed.
• Refund requests made after 7 days from the date of payment.

3. Refund Process

To request a refund, please follow these steps:

• Step 1: Email us at info@bymdigital.com with the subject line "Refund Request - [Your Name]".
• Step 2: Include your order/invoice number, date of payment, and reason for requesting the refund.
• Step 3: Our team will review your request within 3-5 business days.
• Step 4: If approved, the refund will be processed to the original payment method within 7-10 business days.

4. Partial Refunds

In cases where work has already begun but is not fully completed, a partial refund may be offered based on:

• The percentage of work completed at the time of the refund request.
• Resources and third-party costs already incurred.
• Time invested by the team on the project.

The exact partial refund amount will be communicated to the client before processing.

5. Service Credit Option

Instead of a monetary refund, clients may opt for service credits of equivalent value that can be applied toward any BYM Digital service within 12 months from the date of issue.

6. Cancellation Policy

• Monthly services: Can be cancelled with a 15-day written notice before the next billing cycle. No refunds for the current active month.
• Project-based services: Cancellation is subject to a review of work completed. A cancellation fee of up to 25% of the total project value may apply.
• Annual plans: Cancellation within the first 30 days qualifies for a pro-rated refund minus any work already completed.

7. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting our management team. We will work in good faith to reach a fair resolution. All disputes shall be governed by the laws of India, with jurisdiction in Mumbai courts.

8. Changes to This Policy

BYM Digital reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage clients to review this policy periodically.

9. Contact Us

If you have questions about this refund policy, please contact us: